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Front Office |
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As the name
suggests, this is the face of a hotel as the
guest enters. The facade is no less important
than any other department -– it can make or mar
the impression at the first opportunity. Prim
and proper, and yet warm and friendly, the staff
of the department makes a guest feel at home
immediately upon his arrival. This department
deals with selling of the rooms with
reservations, advance bookings, walk-in guests,
etc. Ensuring a steady and smooth turnover. This
department also gives the organization its
largest share of revenue.
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Students are
given hands-on training on all aspects of
Accommodation management. Fidelio, the latest
Property Management System that is followed
almost all over the world has been installed to
enable the students to keep pace with the
changing patterns of property management.
Spacious lecture halls with facilities for
simulation have been created to ensure effective
training.
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The department is proud of its massive
computer lab with individual work stations which facilitates individual
attention while the students acquire the mastery in operating the
Fidelio system. |
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Institute of Hotel Management, Catering Technology & Applied
Nutrition, Ministry of Tourism, Govt. of India, P-16, Taratala Road,
Kolkata - 700088
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